FAQ
Frequently asked questions
Everything you need to know before booking your reading.
How readings work
What is a psychic reading?
A psychic reading is a personal, intuitive session in which I tune in to your energy and the energies around you to offer guidance, clarity, and insight. Each reading is written specifically for you — I do not use generic or templated responses.
What does a reading cover?
A One/Two question Reading covers a brief answer to your question.I will only give you what I receive psychically and from my Spirit Guides.I do not write for the sake of writing or bulk out a reading.
Do I need to provide any information?
For most readings, your first name and date of birth are helpful so I can tune in to your energy accurately. For a Love & Relationship reading, the first name and date of birth of the other person involved is also useful.
Are the readings genuine?
Yes. Every reading is written personally by me, Steve, with over 15 years of experience as a psychic and spiritual reader. I approach each reading with care, honesty, and integrity.
Delivery
How will I receive my reading?
Your reading is delivered by email, usually within 72 hours of your order being placed. Please check your spam or junk folder if you have not received it within that time.
Can I ask follow-up questions?
Yes. Once you have received your reading, you are welcome to reply to the delivery email or contact me at [email protected] if anything needs clarifying.
What if I don't receive my reading?
If your reading has not arrived within 24 hours, please first check your spam folder. If it is not there, get in touch at [email protected] with your order reference and I will resend it promptly.
Payment & refunds
What payment methods do you accept?
We accept all major credit and debit cards. Payment is processed securely at checkout and your card details are never stored on our servers.
Can I get a refund?
Because readings are personalised digital products created specifically for you, we are unable to offer refunds once a reading has been delivered. If you have any concerns about your reading, please contact me directly and I will do my best to help.
What if I ordered the wrong reading?
If you realise you have ordered the wrong type of reading before it has been delivered, please contact me as soon as possible at [email protected] and I will do my best to accommodate a change.
Privacy
How is my personal information used?
Your name, email address, and any details you provide are used solely to fulfil your order and deliver your reading. We do not sell or share your information with third parties for marketing purposes.
Is my payment information secure?
Yes. All payments are processed by our secure payment provider. We never see or store your full card details.
Where can I read your full privacy policy?
Our full Privacy Policy is available on the Privacy Policy page of this website. It covers what data we collect, how we use it, your rights under UK GDPR, and how to contact us with any concerns.
Still have a question?
I'm happy to help before you order. Get in touch and I'll reply within 24 hours.
Contact me